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第一章 引 言
浪潮电子信息产业股份有限公司是中国最大的IT基地之一，国家520家重点企业之一，山东省政府重点扶持的八大企业集团之一;国家重点高新技术企业;首批认定的国家级企业技术中心;首批认定的一级计算机信息集成资质;国家级博士后流动工作站;国家“863”服务器成果转化基地;首家通过ISO9001、ISO14001双项认证的IT厂商，软件企业通过了CMM L3认证.浪潮服务器、计算机被国家质检总局认定为中国名牌产品.拥有三家上市公司:浪潮信息（股票代码000977）、浪潮软件（股票代码600756）、香港浪潮国际（股票代码8141）。业务涵盖以服务器、行业电脑为主的计算机产品；通信、烟草、税务等大型行业、政府与公共事业信息化、ERP和集团财务等企业信息化的软件产品和应用方案；税控终端、金融设备等商业终端产品；手机、无线技术等移动产品，数字电视机顶盒等家用电子消费产品。
当今世界，信息技术的迅速发展不仅改变了政府、企业、教育等机构的传统工作模式还加剧竞争。信息的无限量放大，交通工具的便捷，互联网技术的充分应用等导致了政府的扁平化，商业竞争的全球化和教育的终身化和远程化。如何建设有效方便的沟通系统已经成为各企事业单位关注的重点。相对于传统的硬件视频会议系统，网络视频会议系统凭借成本低廉、功能丰富、操作简便易学、维护方便等优势，深受广大用客户的青睐。网络视频会议系统已经成为各跨地域企事业单位和跨国集团企业的必备沟通工具。
为了更好的服务客户，回报客户对浪潮公司多年以来的大力支持，公司于20005年推出了浪潮网络视频会议系统，并推出针对各种行业需求的专业系统解决方案。
第二章 产品概述
浪潮网络视频会议系统是基于独创的、高效率的网络多媒体通信协议，结合浪潮公司在多媒体通讯领域深厚的研究底蕴和丰富的产品经验设计而成的分布式、模块化、大容量的纯软件网络沟通和协作平台。该系统充分考虑了系统的扩展性和未来功能的延伸能力，为用户提供一个统一的、完整的网络多媒体通讯应用解决方案。
浪潮网络视频会议系统支持多会议室结构，在同一个系统中可以同时召开相互独立的多个会。系统以其稳健的架构和卓越的性能保证了多个会议长时间运行的稳定性。
标准会议场景（一路本地视频 + 四路远程视频）
四分屏（产品支持4分屏、9分屏、16分屏、25分屏等）
第三章 技术特点
◇ 高清晰视频质量
率先采用高效的视频编解码技术H.264/AVC，占用带宽节约39%，视频质量信 噪比高于同类产品40%，处于业界绝对领先地位。H.264/AVC具有最好的带宽适应和视频压缩率，适应从 56Kbps 拨号上网到宽带的网络环境。
采用国际标准的RTP/RTCP协议结合自主研发的码流控制技术和带宽自适应机 制，保证了在网络状况较差时系统仍能提供较理想的视频效果，提供业界最清晰流畅的视频效果。系统支持26路视频显示，视频大小和布局由系统自动调整，实现各种焦点突出、全屏放大、多路分屏等生动实用的视频布局。
◇ 清晰流畅的语音质量和多路混音技术
采用 G.729a 和 G.711 音频压缩算法，配合浪潮自主研发的音频纠错算法， 确保在网络质量较差的情况下达到清晰流畅的音频效果。
采用业界领先的多路混音技术（支持8路混音），具备行灵活的话筒切换控制功能，确保会议顺畅自然进行。
◇ 功能丰富的数据协作
浪潮网络视频会议系统抛弃了传统的基于位图的文档协作模式，提供业界领先 的基于XML的数据协作功能，保持了共享的Office文档的原有动态特性，使数据协作更及时、灵活、生动。
● 文档共享 用户可以将Office文档共享出来供所有与会人员观看，并允许操作人进行标注、勾画等操作。系统采用结构化存储多个文档在服务器，并支持同时共享多个文档，充分保证数据共享的应用效率。文档和标注均是矢量化的，支持缩放与存储。
● 幻灯片同步放映 主讲人可以按照自己的意愿播放幻灯片并讲解，完全支持PowerPoint中的动画效果和多媒体文件播放，让远程教育和培训真正成为现实。
● 电子白板 用户可以利用白板自由地绘制、书写任意可视化信息，方便所有的与会成员进行交流，白板和标注均是矢量化的，支持缩放和存储。
● 协同浏览 所有与会人员可以同步浏览网络上的资讯信息，并支持多网页浏览。
● 文字聊天 与会人员可以利用公共文字交流平台进行文字交流，也可发起与某个与会人员之间的点对点文字沟通。
● 即时消息 独立于主程序的即时消息平台方便用户随时与团队同事进行沟通和交流，企业不必再担心员工使用大众聊天工具而浪费工作时间。具备群发功能，可以应用群体交流和通知发送。
◇ 人性化的界面设计，操作简便灵活
界面设计风格优美协调，给人以舒适感；符合人体工学原理的菜单、按钮和提示，方便用户使用。系统提供了丰富的会议模式和场景的切换共同，无限贴近各种类型会议情景。
软件操作简便易学，即使不具备计算机常识的人员，稍加培训即可完全掌握操作要领。
◇ 创新多媒体通讯协议
采用以服务器为核心的多媒体通信协议使系统真正适应中国的网络环境，只要 服务器拥有互联网IP地址，内网址客户端也可以轻松参加视频会议。
◇ 针对复杂和低质量网络设计的数据流传输策略
支持实时传输协议（RTP/RTCP），并通过消抖动算法、丢包恢复机制、网络自适应算法和码流控制机制使网络环境因素对通讯应用的影响减至最小，提高了系统的网络适应能力。
◇ 先进的网络适应性
H264/AVC具有最好的带宽适应性和视频压缩率，适应从 56Kbps 拨号上网到 宽带网络环境。音视频传输支持IETF Diff-Serv标准，能够在复杂的网络环境下保证视频会议的通讯质量和效果。系统对于 NAT 、代理服务器及各种防火墙提供多种机制的解决方案，能够最大程度的解决防火墙所带来的通信障碍。使得大多数企事业单位在应用时无需更改任何网络配置，即可方便的将系统部署到现有网络环境中。浪潮网视频会议系统5.0支持实时传输协议（ RTP/RTCP ）进行多媒体数据传输，最大限度减少了因网络不稳定而产生的延时。此外采用消抖动算法、丢包恢复机制、网络自适应算法和码流控制机制使网络环境因素对通讯应用的影响减至最小，保证了系统在复杂的网络情况下具有理想的效果。
用户可以多种接入方式参加到视频会议中，包括电话拨号、 ISDN 、 ADSL 、 LAN 、 HFC 、 DDN 等不同形式的宽、窄带接入。用户可根据接入网络情况来设置 最大上行带宽占用，并可随时灵活的调整采集帧率和发送带宽，以避免因使用视频 会议占用带宽对网络中其他应用产生的影响。支持NAT防火墙穿越和VPN网络。
◇ 先进的会议录制和回放功能
系统支持会议录制功能，会议主席可以随时录制会议中任何一个客户端的视频和系统内部所有的音频，并形成录制文件，上传到流媒体服务器，自动生成组织良好的点播列表和检索数据库，用户可以随时在浏览器中查询会议录制结果并点播录制的实况。
◇ 操作简便功能丰富的会议的管理和控制
● 基于 Web 的会议管理 浪潮网络视频会议系统提供基于 Web 的会议管理手段。远程会议管理的功能包括用户管理、会议预约管理、会议配置管理、会议通知、会议中止、会议延长和服务器资源统计维护等。
● 基于Web的客户端登录和安装 浪潮网络视频会议系统通过浏览器登录会议，在登录时系统会自动检查客户机的状态，如客户机系统不满足客户端运行条件则提示客户安装香型的系统组件；如未安装客户端或者版本已升级则提示用户并自动安装最新版本的客户端。该技术的实现大大减轻了合乎技术支持人员的维护工作量。
● 多种级别的会议权限验证 极大程度上保障了会议的安全可靠。通过级别参数属性的多种排列组合，为用户各种级别的会议权限验证提供了可能。
● 可靠灵活的会议控制机制 会议主席（使用主席密码进入会议或进入会议后申请成为主席）可将会议的模式设置为自由会议模式或主席控制模式。在自由会议模式中，各种发言、控制的权限均按照排队机制进行处理。而在主席控制模式中，主席拥有集中控制的权限，可对整个会议的进程安排进行控制管理。
● 独特的会议场景概念 会议场景的使用可以让会议组织者灵活控制会议的模式。通用场景适合研讨型会议；大会场景用于企业召开大规模会议；培训场景用于远程教育和事企业单位业务培训。
● 即时消息形式的会议通知 通过系统自带的及时消息系统，会议发起人，可以方便的发送会议通知，参与人可以发送回执确定是否参与会议。
◇ 可视电话功能
浪潮网络视频会议系统集成可视电话功能，不用进入预定会议室，登录用户可 以随时呼叫在线用户，与同事或客户迅速建立双向音视频沟通渠道。
◇ 摄像头远程控制功能
系统支持对通用会议室型摄像机Sony D31和Sony D100进行远程控制，控制摄像头的旋转和变焦。
◇ 方便简捷的投票系统
具备操作管理简便的投票功能，方便企业或政府对会议议题进行表决。
◇ 优化的服务器级联部署
系统支持服务器级联，实现多会议服务器互联互通。
◇ 与硬件视频会议系统的互联互通
◇ 优良的系统安全性
系统具有高度安全性保障及安全验证策略，数据传输采用业界领先的高效率、 高安全性的 SSL （ Secure Sockets Layer ）加密机制，确保信息传输的安全可靠。
◇ 免维护和自动化安装
系统操作方便，容易安装，无须专业人员的培训和维护，降低了使用成本第四章 系统拓扑结构
第五章 系统配置
LC-MCU- * MCU服务器
配置
浪潮英信NP380 服务器（ CUP: X3.4G/1M/D, 内存：1G DDR, 硬盘：1万转73G*2/10×HSB, RAID 1 ,网卡：1000M , 电源：单电源）
浪潮网络视频会议MCU 5.0 软件
加密狗
WINDOWS SERVER 20003 操作系统
功能
会议管理
用户管理
支持48个并发用户
支持POWPOINT幻灯片同步演示、电子白板、WORD 文稿、网站同步浏览。
支持文字聊天
文件上传
英文版：
Chapter 1 Introduction wave planning website on Electronic Information Industry Co., Ltd. is one of China's largest IT base. 520 key enterprises, key support from the Shandong provincial government, one of eight enterprise groups; key high-tech enterprises; The first batch of confirmed level enterprise technical centers; Computer aptitude level, the first batch of confirmed information integration; national post-doctoral research station; "863" server base for the transformation; first through ISO9001. Two items of the IT companies are ISO 14001 certification, software companies through the CMM L3 certification. wave server Computer identified by the State General Administration of Quality Supervision, Inspection and Quarantine of China's brand-name products. have three listed companies : wave information (stock code 000977), the wave of software (stock code 600756). Hong Kong wave of international (stock code 8141). Cover business server, the computer industry computer-based products; Communications, tobacco tax and other large industries. government and the public utility information, ERP and enterprise financial information group of software products and applications; Tax terminal terminal equipment and other commercial financial products; cell phones and other mobile wireless technology products Household consumer electronics products such as digital TV set-top-box. In today's world, the rapid development of information technology has not only changed the government, enterprises, The traditional mode of education institutions has increased competition. Information unlimited expansion of the convenient transport, the use of Internet technology as a result of the government's deficits. Globalization and competition in the business of life and long-range education. How to build an effective system to facilitate communication between the various enterprises has become the focus of attention. Compared with traditional hardware video conferencing systems, network video conferencing system by virtue of its low cost, function rich, simple and easy to operate. maintenance convenience advantages, such as the widespread use of clients of all ages. Network Video Conference System have become transnational and transregional enterprises and enterprise groups essential communication tool. To better serve customers, clients return to the wave of support for many years, the company launched a wave of 20,005 at Network Video Conference System. In view of the needs of various industries and the introduction of professional system solutions. Chapter 2 outlines wave of products is based on the condition of Network Video Conference System, a highly efficient network multimedia communications agreement light wave in the field of multimedia communications products profound research foundation and rich experience from the design of distributed, modular, high-capacity network communication and collaboration platform for pure software. The system takes full account of the function and future expansion of the system to extend the capability for users with a unified, complete multimedia communications network application solutions. Network Video Conference System supports multi-wave structure Conference Room, the same system will be more independent of each other simultaneously. Sound system with excellent performance and the structure of meetings to ensure the stability of prolonged operation. Standard scenes of meetings (four-way local video + Remote Video) quarter screen (Screen products support four minutes, nine screens, 16 minutes screens, 1225 screens), Chapter III, no high-definition video quality technical features of the first to adopt efficient H.264/AVC video codec technology. save 39% occupied bandwidth, video quality of signal-to-noise ratio 40% higher than similar products, the absolute leading position in the industry. H.264/AVC is the best bandwidth adaptation and video compression rate adaptation from 56Kbps dial-up Internet access to broadband network environment. RTP international standards developed by combining self-stream bandwidth adaptive control techniques and mechanisms, ensuring that the system still provides network status in less than ideal video effects, most explicit form of video effects for the industry. System supports 26 video shows that the size and distribution of video from the system automatically adjusted to achieve various prominent focus, full-screen expansion Multi-channel video distribution sub-screens lively and practical. With the clear voice quality and flow of multi-channel sound mixing techniques using G.729a and G.711 audio compression algorithm. Audio correction algorithms with the wave of independent research and development. ensure that the poor quality of the network under a clear form of audio effects. Multi-channel audio mixers using industry leading technology (8-channel audio mixers support), with the Bank flexible microphone switching control function ensure smooth naturally. With the wave function of rich data collaboration network-based video conferencing system discards the traditional model of collaboration bitmap files. provide industry leading XML-based data collaboration functionality. Office maintained a share of the dynamic characteristics of the original document, so that more timely data collaboration, flexible, vivid. Office file sharing -- users can share files to watch out for all participants. and to allow operators to conduct tagging, sketches and other operations. Structured Document storage system in a number of server, and also supports a number of file sharing. fully guarantee the efficiency of data sharing. Vector files and tagging is the support of Laval and storage. • The presenter can show slides synchronized slide show and explained in accordance with their wishes. fully supports the animation and multimedia PowerPoint document shows Let distance education and training to become a reality. -- Whiteboard users can freely use whiteboard drawing, writing arbitrary visual information. facilitate the participation of all members of the exchange, whiteboard and tagging is the vector support zooming and storage. • Collaborative visit all the participants can simultaneously browse the Internet and information and to support the website. • Participants can use text chat exchange platform for public letter written exchanges, Participants also be launched with a point-to-point between the written communication. -- Instant messaging independent of the main program at any time instant messaging with a user-friendly platform for communication and exchanges with the team colleagues. Enterprises need not worry about the use of public employees wasting time chatting tools. Have witnessed spontaneous function can be applied to groups and the exchange of notification. With the humane interface design, user-friendly interface design style flexible beautiful coordination, and gives a sense of comfort; Ergonomics principle with the menu button and indicate that user-friendly. Provide a wealth of scene modes and switching joint meeting, the meeting of all types close to infinite scenes. Book software is easy to operate, even without the computer knowledge, a little training, can fully grasp bite. With the innovative use of multimedia communication protocol to the agreement Multimedia Communication Server as the core of the system meets the needs of China's real network environment, If server IP addresses, which can easily participate in video Address Client Conference. With the complex and the low quality of the data transmission network design strategy to support Real-time Transport Protocol (RTP). According to jitter through the algorithm, packet loss recovery mechanism, Adaptive algorithms, and the environmental factors of the network flow control mechanisms to minimize the impact of communications applications. the ability of the system to adapt to the network. With the advanced network bandwidth adaptation and adaptability H264/AVC has the best video compression rate adapt to the environment from 56Kbps dial-up Internet access to broadband networks. IETF Diff support audio and video transmission standards. in a complex network environment to ensure the quality and effectiveness of video conferencing communications. System for NAT, proxy server and firewall to provide various solutions to a variety of mechanisms. Firewall brought to the greatest extent possible to solve the communication barriers. Most enterprises in the application without making any changes to the network configuration. The system will be deployed to facilitate the existing network environment. Wave Video Conference System 5.0 support Real-time Transport Protocol (RTP) for multimedia data transmission. minimize network instability as a result of the delay. In addition algorithm used for jitter, packet loss recovery mechanism. Adaptive algorithms, and the environmental factors of the network flow control mechanisms to minimize the impact of communications applications. ensure that the system is in a complex network under the desired results. Users can access a variety of ways to participate in video conferencing, including telephone dial-up, ISDN, ADSL, LAN, HFC, a wide variety of forms such as DDN, and Narrowband Access. Users can set up access to the largest network of upstream bandwidth occupied, they can easily send messages from the acquisition frame rate and bandwidth. to avoid the use of video-conferencing network bandwidth for other applications of the impact. NAT support and VPN network through the firewall. With the advanced functionality of the session recording and replay the recording session support functions President of the recording session at any time any one client of all the video and audio system. and forming a recorded document upload streaming media server to automatically generate the list of well-organized and searchable database of choice. Browser users will be able to query results and the choice of recording the actual recording session. With the simple functions of the management and control of the rich -- the wave of Web-based meeting management system for Web-based video conferencing network session management tool. Remote management functions include user management meetings, booking meeting management, configuration management meeting, the notice of meeting, the meeting was adjourned. Statistics server maintenance and extension conference resources. • Client download and installation of Web-based video conferencing systems through the Internet browser wave entered, Login system automatically checks the client state. If the customer is not satisfied client systems were operating conditions flavor customers install the system components. Client without the installation or upgrade version will prompt the user and automatically install the latest version of the client. Realize the technology greatly reduced the technical support staff in line with the maintenance workload. • Authorization for a high degree of multi-level meetings to ensure the safety and reliability of the meeting. Level parameters through various permutations and combinations of attributes to users at various levels of the session may provide certification authority. Flexible and reliable control mechanism -- the President's meeting (Chairman use passwords to enter into or apply to become President after the meeting) will be the mode or modes of Hurriyat Conference Chairman control mode. In a free session model, the various statements, in accordance with the authority to control the queue mechanism to handle. Chairman of the control mode, the President has the authority centralized control, the entire process of arrangements for the control and management. • unique concept scenes scenes of meetings of the Conference organizers can use flexible control of the model. Scene-General for study; Scenes for the General Assembly to convene a large-scale enterprises; Scenes for tele-education and training matter enterprise business training. -- Instant messaging system built-in the form of a timely notice of the meetings to the news system, the meeting sponsors. can easily notice of the meeting sent to participate in the meeting to determine whether people can send acknowledgment. With the wave function of Video Phone Network Video Conference System Integration video phone function not scheduled to enter the conference room. Online users can download the user to call at any time with colleagues or customers quickly to establish a two-way audio and video communication channels. With the camera function remote control camera system support for the Sony-lactamases General Conference Room D100 and Sony remote control. control the camera rotation and zooming. With the convenience of the voting system is simple to operate and simple management of the voting function to facilitate enterprises or government at the meeting to vote. With the optimized server-level server system to support the deployment of cascading, multi-session server interoperability. With the video-conferencing system and the interoperability of hardware, no security system is a good system guarantee a high level of security and safety certification strategy data transmission using industry leading efficiency, High security of SSL (Secure Sockets Layer) encryption mechanism. ensure the safety and reliability of information transmission. With the installation of automated systems and maintenance-free operation and easy to install without professional training and maintenance. lowering the cost of system topology Chapter IV-V system configuration LC-MCU- wave Hidenobu NP380 MCU Server Configuration Server (CUP : X3.4G/1M/D, : 1G DDR memory, disk transfer 73G*2/10 × HSB : 10,000. RAID 1, NIC : 1000M, Power : Single-Supply) 5.0 Software Softdog wave of Internet video conferencing MCU conference management functions of Windows Server 20003 user management system to support 48 concurrent users simultaneous demonstration of support POWPOINT slides, Whiteboard, Word manuscripts, visit the web site simultaneously. File Upload support text chat session recording technology support and hardware support cascading support video conferencing system to support the expansion and upgrading support eight simultaneous meetings Road Central Conference Remarks number one public network server needs Conference Room-IP network video conferencing terminal configuration wave of desktop client software (2.8G Pentium IV CPU. 512M memory, 100M NIC. Display) Audio and Video Capture Card OSPERY 210 projector / plasma television (video display equipment) Mixer microphone, loudspeaker infrared remote control keyboard / mouse echo canceller (Braun reached MDX-1600) desktop video conferencing terminal network configuration wave Client software desktop / notebook (Pentium IV 2.1G. 512M memory, 10/100M NIC) USB camera. Ermai typical in Chapter VI of the building of e-government applications • With the rapid development of information technology and the change of government functions. The government has a comprehensive electronic office "e-government" or transfer digital office. Comparing with the traditional pattern of meetings, the establishment and expansion of the video conferencing system will fundamentally change the traditional exchanges, Executive Council, party, business meeting, it will be decision-making meetings were arranged, which saved the time to reduce costs, The decision to shorten the cycle time and improve the efficiency of the organ. Meanwhile, the meeting of data collaboration function of paper documents into electronic files, but also to enhance the quality of distribution of convenience, with the ideal paperless office. • Enterprise Group as a business group is concerned, its offices are generally scattered throughout the country, When the group then held a meeting to the headquarters and branch offices all the time, it becomes a serious headache for the people. Our products focus on enhancing the efficiency of office communications and visual information services. Group to provide users with excellent overall solution. Wave Video Conference System can provide a number of fronts to facilitate long-held official meetings, and commended the General Assembly. business meetings, professional seminars, product training and other education staff, so that face-to-face communication. • Education and Research in Distance Education has completed construction of broadband network throughout the city and the Metropolitan Education Network Project "School-to-School" is a good foundation for long-distance multimedia education. In this network infrastructure, video conferencing systems can be run together to achieve long-distance, office and teaching, scientific research and teaching work The network also can make long-distance education platform. Quality education system to give full play to share resources and improve the management efficiency rapidly improve the education system using modern means of information technology education administration and teaching, scientific research and teaching work. • securities industry and securities companies more branches spread throughout the country, mainly by telephone main exchanges in peacetime work. and the number of meetings and travel for more than a year for lack of time. Another aspect, all branches and affiliated business networks have been installed broadband. Video conferencing systems can be run together with the streaming media broadcasting system, stock analysts simultaneously on the remote system, Visual customer service systems integration, information will be transmitted through the Internet to a variety of multimedia system-wide sales department. can share real-time information, and advisory services to concentrate resources and interactive approach can strengthen communication effects. Meanwhile enterprises to reduce unnecessary travel time and significant cost savings. • The finance and insurance sector banks and insurance companies and more branches, a good network conditions. Run the introduction of video conferencing systems, streaming media broadcasting system, sharing real-time information. also be an interactive approach to enhance communication effectiveness, which would greatly improve the work efficiency, reduce operating costs in the system. • health waves through video conferencing system MCU (Multipoint Control Unit) to achieve one case of many hospitals in the remote expert diagnosis. Sound system with remote control functions, data, photo transmission and display of PACS. • telecom service providers, telecommunications companies and ISPs can use their own resources to build large-scale free network server and the Video Conference System. SMEs provide cheap price for the convenience of renting video conferencing services. As the mainstream of the future information network, video conferencing hire a bright future, it will become extremely valuable telecommunications value-added services. • Chapter VII of products to enhance decision-making efficiency through effective wave Network Video Conference System. assigned meeting place for all kinds of strokes for effective communication. Travel wasting disorder, and other preparatory meeting, to shorten decision-making time and improve operational efficiency. On a small investment to save the cost of enterprise operations systems, a long-term investment income. Can save a lot of travel, communication and other expenses; At the same time, you need to establish a customer at no cost. convenient and fast means of communication, the personal wealth to win business. • Customer Service System has the perfect wave Network Video Conference System. there is no need to exchange with clients and troubling obstacles appear, Network wave through the system easier to achieve a "face-to-face" exchange, effective and fast for a variety of business activities. greatly increased customer satisfaction and confidence of the business. On the scale of face-to-face training for the ever-expanding network of institutions increasingly decentralized, staff training and ideological work of the operational difficulties, the centralized training to spend a large amount of money and time. Network Video Conference System wave on the Internet will help establish the training room. Let the remote's face-to-face exchanges and communication between teachers and students, tele-education and training to achieve the dream. Chapter VIII of technical support and professional services as the wave of Digital Media Division of Network Video Conference System. Internet radio and television systems, digital broadcast radio control system and digital cable set-top-box providers. have many years of development experience, be familiar with all kinds of enterprises and work flow from hardware to software companies to provide integrated solutions. As the nation's largest provider of server and software products, companies focus on brand image and corporate culture Suzi. Navy put the customer's needs first, the company credibility to life have found all the technical support services and professional services team, promise to provide the industry's best technical support and product maintenance. 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